Fast Track Challenge FAQ
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For fastest response: email us at info@healthywage.com.
Gyms and HealthyWage members can call support at (888) 636-3832.
Our general fax number is: (651) 964-3499.
Rules
To see the rules for the Fast Track Challenge, go here.
Why should I join?
It works—and it's a lot of fun! Losing weight with other participants means you keep on-track and encourage each other to reach your weight loss goals! There’s also the excitement of cash prizes for reaching achievable goals. If you achieve a 4% weight loss, you get an equal cut of the pot! Not to mention the health benefits! Participants in HealthyWage's contests have lost hundreds of thousands of pounds in the last few years. Get started now!
Who can join?
Anyone! Fast Track is the best way to lose weight with your family and co-workers. Lose weight together and make a few bucks at the same time! Plus, it's the more the merrier in the Fast Track: more teams means a bigger pot!
How does it work?
The Fast Track is all about participants striving to lose 4% of their body weight. Each participant puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments) is split evenly among all winning participants! The bigger the challenge, the bigger the pot!
How does the pot get split?
The pot is split evenly between all winning participants regardless of challenge size.
What if all the participants win?
HealthyWage has a "no-lose" guarantee: if more than 75% of the participants are successful, HealthyWage guarantees all successful participants will receive at least their entry fee back.
When is it happening?
We run Fast Track challenges all the time! Check out our upcoming challenges.
How much does it cost?
The entrance fee may vary from challenge to challenge. Refer to the sign-up page for the specific amount. The entrance fee is used to fund the cash prize pot – the more players, the larger the prizes available!
How do I know my payment information is secure?
HealthyWage is committed to protecting the security of your personal information, including payment information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, all participant data is collected and transmitted over secured connections using 256-bit encryption. All pages on the HealthyWage website are served over SSL. All payment data is handled following rigorous Payment Card Industry (PCI) standards set by VISA, MasterCard, and American Express. We process payments via a highly reputable third-party payment processor and never store your sensitive payment information on our own system.
How do you help me stay on track during the contest?
The Fast Track Challenge is based on community support and motivation, which provides accountability and success. To make it lots of fun, we provide you with tips and tricks to help you stay on track.
Do I need to send my friends and family an invitation through your website?
You can, but you don't need to. Just let them know that they need to register online at the Fast Track sign up page.
What are Lifelines?
Lifelines are a fun (and completely optional) way to improve your chances of success. They provide support, encouragement and motivation throughout your weight loss journey. You can find out more about Lifelines by reading the Lifelines FAQ.
Can I participate if I am located outside of the U.S?
HealthyWage is available to residents of the United States, United Kingdom, Canada, Latin America (including Mexico), Australia, New Zealand, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya and Sudan.
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
Do I need to have my weight verified?
Yes—twice: once at the beginning of the challenge (within one week after, or on, the start date) and once at the end (within one week before, or on, the end date.
NOTE - Final weigh-in verifications must be measured by 11:59 PM PT on the last day of your challenge.
How do I get my weight verified?
It's super easy -- you have two options:NOTE
- Download our mobile app (after you register) and follow the simple, on-screen instructions to let one of our referees remotely witness your weigh-in [takes about two minutes];
OR - Print the "Verify Me!" form and have a qualified witness sign the form after watching you step on the scale -- any doctor, nurse, health club staff member or WW employee is qualified to be a witness. Then take a photo of the signed form and upload it to your HealthyWage account [you need about 10 seconds of your witness's time].
Can I participate if I am pregnant?
No. But you can sign up if you've recently had your baby, if your doctor says it's okay.
What if I get pregnant?
Your challenge is suspended the minute you think you might be pregnant -- just let us know. You may resume your challenge once you are cleared by your doctor to participate again.
Can I participate if I am on weight loss pills or if I have had or am planning to have bariatric surgery?
Only with advanced doctor approval. Contact us to discuss this before signing up.
Do I have to get a membership or a personal trainer at the gym where I weigh-in?
No. You are under no obligation to any health club weigh-in station. While we encourage you to support our sponsors and partners, the weigh-ins are free and without obligation.
Can I get a refund?
Part of our job is to prevent you from giving up, so you can't quit -- there are absolutely no cancellations or refunds. HealthyWage will suspend your challenge if you are pregnant.
Will others see my weight information?
No. No one else will see your actual weight (not even your employer). Only your percentage weight loss will be visible to other users.
How and when do I get paid?
Please see the Payouts and Points FAQs here.
(Updated 12.10.2019)
