PDS Health 2024 Step Challenge FAQs
Contact us
Email (preferred for most account-related concerns): info@healthywage.com
Phone: (888) 636-3832
Rules
To see the PDS Health 2024 Step Challenge Rules, go here.
Why should I join?
It’s 100% FREE to join and participate, as PDS Health is covering your entry fees. You'll be taking a fun and exciting step towards a healthier lifestyle! With cash prizes up for grabs for the most overall steps and the most improved, you have nothing to lose and everything to gain!
How does it work?
The PDS Health 2024 Step Challenge is all about participants striving to improve their daily step counts. This is a 30-day Step Challenge that starts on September 9 and ends on October 8, 2024.
$500 in prizes will be awarded to PDS Health Team Members through two categories: Most Overall Steps and Most Improved, motivating everyone to step up their game!
| Most Overall Steps: | Most Improved: |
| 1st Place - $100 | 1st Place - $100 |
| 2nd Place - $75 | 2nd Place - $75 |
| 3rd Place - $50 | 3rd Place - $50 |
| 4th Place - $25 | 4th Place - $25 |
How are the Most Overall Steps winners determined?
Most Overall Steps will be determined by identifying the top 4 team members with the most Total Steps logged during the challenge.
How are the Most Improved winners determined?
HealthyWage will review the 45 days of steps before the challenge start date, place them in order from lowest to highest, and then choose the middle number (or median*). The median will serve as the baseline, and the top 4 team members who improve their baseline by the highest average by the end of the challenge will be awarded as Most Improved.
*Median is not the same as "average" or "mean." Instead, it is the middle data point from a set of numbers arranged from smallest to largest.
How do I track my steps?
For simple and automatic syncing with HealthyWage, you must have a compatible step tracker: Fitbit, Garmin, Health Connect, Apple Health, or Samsung Health.
During the registration process for the Step Challenge on the HealthyWage App, you will be prompted to sync your HealthyWage account with one of these eligible step trackers.
If you register for a Step Challenge on the HealthyWage Website, you must then download and log into the HealthyWage App to sync with one of these eligible step trackers.
Unsure if your device will sync? You can use Health Connect or Apple Health to sync trackers not listed in the HealthyWage App. For assistance, contact our Participant Support team at info@healthywage.com.
We recommend logging into the App regularly to ensure your step-tracking device is syncing correctly and accurately logging your steps.
*HealthyWage does not accept step data not recorded by your tracking device (e.g., manually entered steps, workout, exercise, etc.)."
How do I connect my device?
It's easy! Use the HealthyWage App to connect and sync your step tracker. You will be prompted automatically during your registration process on the HealthyWage App.
You can view your connection anytime by tapping the Menu button (three lines at the upper left of the screen), locating Profile & Settings, and then tapping Devices. You can select your tracking device and follow the prompts to connect and sync your steps.
You can only view your step challenge information on the website. Log into the mobile app and get to steppin'!
What happens if I lose or have to replace my step-tracking device?
Use your phone to track your steps without your regular device. Once you have a new device or have found your old one, just reconnect. Our system will automatically take the steps from the device with the highest number of steps for those days when your device was not connected.
How do you prevent cheating?
We police cheating aggressively. HealthyWage syncs to your activity tracker to collect and monitor your step data. If a participant is flagged for suspicious activity and/or data, they may be required to provide additional information at the request of the HealthyWage Team, such as data from their phone and/or tracking device. Once we determine that someone has cheated, they will be removed from the program immediately and not eligible for any prize. Failure to comply with the requests of the HealthyWage Team may result in disqualification.
Can I invite friends and family from outside work to join in?
No, this is a team member-only challenge exclusive to PDS Health.
Is there a deadline for registering and syncing at the beginning of the contest?
Yes! Registration for Step Challenges remains open for two weeks after the challenge starts. The longer you wait after the contest starts, the less time you'll have to count your steps!
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same wellness efforts!
I connected my device, but it is not syncing.
Please follow these instructions:
1. In the HealthyWage Mobile App, tap on the Menu (three lines at the upper left of the screen), locate Profile & Settings, and select Device.
2. Tap Disconnect, then confirm Disconnect on the popup screen.
3. Tap on the relevant tracking service and follow the prompts to connect your device, (make sure to log in with the correct account).
4. Return to the previous screen by tapping Back on the upper left corner, then select STEPS at the bottom of the App screen.
5. Review the step information. If it is not displaying the most recent data, tap on Sync Now to update.
Please note that your "Stats" may take several hours to update after syncing. For further assistance, contact HealthyWage Participant Support at info@healthywage.com.
Do my steps count up until the last day of the challenge?
Yes! Your steps will count until 11:59 p.m. on October 8, 2024, in your local time zone.
*Your steps must be synced to HealthyWage within 72 hours after the challenge ends. Steps synced after this deadline will not be counted. If you note any incorrect data in your account, HealthyWage must be contacted at info@healthywage.com with a detailed screenshot of the applicable date(s) from the tracking app connected to HealthyWage (we cannot accept data from any other sources).
What if I get injured during the challenge?
The PDS Health 2024 Step Challenge is a voluntary program offered at no cost to participants. If you suffer an injury or any other issue that prevents you from continuing active participation, you can cease participating in the challenge at any time without penalty.
What if my device didn’t sync, and now I’m too far behind to win?
There are ways we can add those steps. Email us to see how we can help you get your steps counted! Please note you must contact us within 72 hours of the challenge end date for assistance.
Can minors participate?
No. Only individuals over the age of 18 are allowed to participate.
Can I participate if I am located outside of the U.S.?
Unless otherwise stated, the HealthyWage Step Challenges are available only to healthy people in the United States, Canada, Australia, and the UK. Void where prohibited.
How do I get paid?
Please see the Payouts and Points FAQs here.
